THE BUSINESS NEED
Start with the work.
Exploring a new country means making sense of information from many places. Useful research needs a structure, a customer journey and a way to stay current as the information changes.
Research, products & automation
Italy Vault
Turn an interest in Italy into a clearer next step.
A platform connecting research and practical planning for people exploring a move, property or business in Italy.
MY APPROACH
Connect the whole journey.
Italy Vault connects the offer and research model with implementation. Italy Now, Property Atlas and the Opportunity Map guide bring information, discovery and a paid digital product into one journey.
HOW THE WORK CONNECTS
- Bring in sources
- Structure & check
- Guide discovery
- Capture interest
- Support the next step
INSIDE THE PROJECT
The pieces that
make it work.
Research intake
Bring source information into structured records that support the platform's products and services.
Information checks
Use duplicate and conflict checks, human review and monitoring as information changes.
Customer journey
Connect discovery with practical planning around relocation, property and business interests.
CRM & email
Cover contact capture, scheduled follow-up and purchase journeys.
Protected material
Connect customer access with the relevant product and customer workflow.
Document workflows
Access OS adds document handling, tasks and decision checkpoints to the wider system.
AUTOMATION & HUMAN JUDGEMENT
Useful control,
where it belongs.
Human review sits alongside the data and automation work. The platform is developed in stages; some automation and execution tools remain private or in development.
PROJECT SCOPE
My work spans the offer, research model, customer journey and technical implementation. Public pages show the customer-facing experience; internal methods and private tools stay private.